Legal

Terms of Use

Effective date: August 28, 2026

Last updated: August 28, 2026

Terms version: 2026-08-28

1. Acceptance of These Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Matrix IFM LLC (“Matrix IFM,” “we,” “us,” or “our”) governing your access to and use of matrixifm.com and any Matrix IFM webpage, form, feature, content, communication channel, or digital service that links to or incorporates these Terms (collectively, the “Website”).

By accessing, browsing, using, or submitting information through the Website, or by affirmatively indicating your agreement to these Terms, you acknowledge that:

• You have read and understand these Terms.
• You agree to be legally bound by these Terms.
• You have reviewed or had an opportunity to review the Matrix IFM Privacy Policy.
• You are legally capable of entering into a binding agreement.
• If you act for a company, facility, property, public entity, or other organization, you have authority to bind or act for that organization with respect to the Website activity involved.

If you do not agree to these Terms, do not access, use, or submit information through the Website.

Your use of the Website is also subject to any additional written terms, notices, policies, or conditions presented in connection with a specific feature, form, transaction, or business relationship.

2. Important Notice Regarding Arbitration

PLEASE READ THIS SECTION AND THE DISPUTE-RESOLUTION PROVISIONS CAREFULLY.

Except for the limited disputes expressly excluded below, these Terms require you and Matrix IFM to resolve disputes arising from or relating to the Website or these Terms through final and binding arbitration on an individual basis.

By accepting these Terms:

• You waive the right to have covered disputes decided by a judge or jury.
• You waive the right to participate in a class action, class arbitration, representative action, consolidated action, or private-attorney-general action concerning covered disputes.
• An arbitrator, rather than a court, will ordinarily decide covered disputes.
• Discovery and appellate review may be more limited in arbitration than in court.
• You retain the right to opt out of the arbitration agreement by following the procedure and deadline stated in these Terms.

Nothing in these Terms eliminates a legal right that cannot lawfully be waived.

3. Business-to-Business Nature of the Website

The Website is intended primarily for commercial and professional use by:

• Prospective and existing clients.
• Facility and property representatives.
• Procurement professionals.
• Vendors and suppliers.
• Contractors and subcontractors.
• Service providers.
• Consultants.
• Insurers and compliance representatives.
• Governmental and public-sector representatives.
• Other legitimate business contacts.

The Website is not designed primarily for personal, family, household, or consumer purchases.

References to “you” or “your” include the individual using the Website and, where applicable, the company or organization that individual represents.

4. Eligibility

You may use the Website only if:

• You are at least 18 years old.
• You possess the legal capacity to agree to these Terms.
• Your use is lawful.
• You are not prohibited from using the Website under applicable law.
• Your access has not been suspended or terminated by Matrix IFM.
• You provide accurate information regarding your identity and authority when requested.

The Website is not directed to children. Individuals under 18 may not submit information through the Website.

5. Authority to Act for an Organization

If you use the Website for or on behalf of a company, facility, property owner, property manager, public entity, service provider, contractor, subcontractor, vendor, supplier, or other organization, you represent and warrant that:

• You are authorized to act for that organization.
• You are authorized to submit the relevant information.
• You are authorized to make any acknowledgment or agreement associated with the submission.
• Your actions do not violate the organization’s policies or agreements.
• The information submitted does not exceed the scope of your authority.

If you lack the required authority, you may not purport to bind the organization or submit information on its behalf.

6. Scope of These Terms

These Terms govern:

• General access to and use of the Website.
• Website content.
• Facility-review requests.
• General quote or service inquiries.
• Client-contact submissions.
• Service-partner, vendor, contractor, and subcontractor submissions.
• Newsletter or communication registrations, if offered.
• Website-based communications.
• Other digital interactions that reference these Terms.

These Terms do not, by themselves, govern the actual performance of facility services after Matrix IFM and another party enter a separate binding agreement.

7. Relationship to Separate Written Agreements

Actual facility services, work assignments, purchases, payments, pricing, warranties, insurance requirements, indemnities, service levels, and other commercial obligations must be governed by an applicable:

• Master service agreement.
• Client service agreement.
• Vendor agreement.
• Contractor or subcontractor agreement.
• Statement of work.
• Purchase order.
• Work order.
• Accepted written proposal.
• Procurement contract.
• Other authorized written agreement.

If a separate written agreement signed or formally accepted by Matrix IFM conflicts with these Terms, that separate agreement controls with respect to its specific subject matter.

These Terms continue to govern Website access and Website-related conduct unless the separate agreement expressly states otherwise.

8. The Website Does Not Create a Service Contract

Accessing the Website, viewing content, submitting a form, requesting a facility review, requesting a quote, scheduling a preliminary discussion, exchanging emails, or participating in an introductory call does not, by itself:

• Create a client relationship.
• Create a provider relationship.
• Create a service contract.
• Create a subcontract.
• Create a purchase order.
• Authorize work.
• Require Matrix IFM to perform or coordinate services.
• Require a user to purchase services.
• Require Matrix IFM to accept a project.
• Establish final pricing.
• Establish a service level.
• Guarantee a response time.
• Guarantee availability.
• Reserve labor, equipment, materials, or service capacity.

A binding service obligation arises only through an authorized written agreement or work authorization accepted by Matrix IFM in accordance with its terms.

9. Website Content Is General Information

Website content is provided for general informational and business-development purposes.

Content may describe:

• Service categories.
• Operating concepts.
• Geographic areas.
• Potential capabilities.
• Coordination methods.
• Service-partner relationships.
• Quality-assurance practices.
• Technology-supported processes.
• Prospective response structures.
• Industry experience.
• Future plans.

Website content is not a binding representation that every described service, capability, trade, provider, technology, response time, or geographic area is available for every facility, customer, project, or date.

Actual availability depends on factors including:

• Location.
• Scope.
• Schedule.
• Site conditions.
• Required licensing.
• Provider availability.
• Labor and materials.
• Safety conditions.
• Insurance requirements.
• Client requirements.
• Regulatory restrictions.
• Pricing acceptance.
• Execution of appropriate agreements.

10. No Professional Advice

Website content is not legal, tax, accounting, engineering, architectural, environmental, medical, safety, insurance, licensing, regulatory, or other professional advice.

You are responsible for obtaining advice from appropriately qualified professionals regarding your particular circumstances.

No Website content should be used as a substitute for:

• A site-specific assessment.
• A regulated inspection.
• A professional opinion.
• Manufacturer instructions.
• A safety plan.
• A legal review.
• An insurance determination.
• An engineering evaluation.
• An environmental assessment.
• A regulatory decision.

11. Facility Reviews and Site Assessments

A request for a “facility review,” walkthrough, assessment, consultation, or similar preliminary activity is an invitation for Matrix IFM to consider the opportunity.

Unless expressly agreed in a separate writing:

• A preliminary review is not a comprehensive inspection.
• Matrix IFM is not responsible for discovering every defect or hazard.
• Matrix IFM is not acting as an engineer, architect, environmental consultant, code inspector, insurance adjuster, or safety regulator.
• Observations are limited to the areas, conditions, and information reasonably available at the time.
• Concealed, inaccessible, intermittent, or undisclosed conditions may not be identified.
• Any resulting recommendations remain subject to further review, pricing, provider availability, and written agreement.

You are responsible for disclosing known hazards, access restrictions, regulated materials, security requirements, and other conditions material to a requested review.

12. Quotes, Estimates, Proposals, and Pricing

Website descriptions, preliminary discussions, budget ranges, examples, and informal estimates are not binding offers unless Matrix IFM expressly identifies them as such in an authorized written document.

Unless a written proposal states otherwise:

• Pricing is preliminary.
• Pricing may depend on verification of scope and conditions.
• Taxes, permits, equipment, materials, travel, emergency response, after-hours work, mobilization, disposal, specialty labor, or other costs may be additional.
• Provider pricing and availability may change.
• Matrix IFM may correct errors.
• Matrix IFM may withdraw or revise a proposal before acceptance.
• An estimate does not guarantee the final amount.
• A proposal does not reserve capacity until properly accepted.
• Expiration terms stated in a proposal control.
• No oral statement modifies an authorized written proposal unless confirmed in writing by an authorized Matrix IFM representative.

The Website itself does not constitute an offer capable of acceptance for facility services.

13. No Emergency Use

The Website and general contact forms are not emergency-reporting systems and may not be continuously monitored.

Do not use the Website to report:

• A fire.
• A crime in progress.
• A medical emergency.
• An immediate threat to life.
• An active security incident.
• A hazardous-material release.
• A gas leak.
• An electrical emergency.
• An uncontrolled water event.
• Any condition requiring immediate emergency response.

Contact 911 or the appropriate local emergency authority.

Existing clients should use the emergency or escalation method identified in their applicable agreement, work order, or operational instructions.

Matrix IFM does not guarantee that a message submitted through a general Website form will be reviewed within any specific period.

14. Regulated and Licensed Services

Certain facility services may be subject to licensing, permitting, certification, registration, inspection, or other legal requirements.

A Website reference to a service category does not necessarily mean Matrix IFM itself holds every license that might be required in every jurisdiction.

Where required, regulated work will be:

• Performed by an appropriately licensed or qualified party.
• Coordinated subject to applicable law.
• Limited to the authorized scope.
• Subject to required permits and inspections.
• Governed by an appropriate written agreement.

No Website content authorizes an unlicensed person to perform regulated work.

15. Matrix IFM’s Service Network

Matrix IFM may evaluate, coordinate, or use employees, affiliates, contractors, subcontractors, vendors, suppliers, consultants, and independent service providers in connection with potential or actual facility services.

References to a “service network,” “service partner,” “provider partner,” “vendor partner,” or similar description are commercial descriptions only.

Unless expressly established by a separate signed agreement, such terminology does not create:

• A legal partnership.
• A joint venture.
• A franchise.
• An employment relationship.
• A fiduciary relationship.
• An agency relationship.
• Authority to bind Matrix IFM.
• Authority to incur obligations in Matrix IFM’s name.
• Ownership or control by Matrix IFM.
• Exclusivity.
• Guaranteed work.

No service partner may represent that it is an employee, legal partner, agent, franchisee, or authorized spokesperson of Matrix IFM unless Matrix IFM has expressly granted that authority in writing.

16. Service-Partner Submissions

A service-partner, contractor, subcontractor, vendor, or supplier submission is a request to be considered for possible business opportunities.

Submission does not guarantee:

• Review within a particular time.
• Approval.
• Prequalification.
• Onboarding.
• Inclusion in a network.
• A work assignment.
• A minimum number of assignments.
• Minimum revenue.
• Minimum payment volume.
• A specific territory.
• Exclusivity.
• Preferred-provider status.
• Renewal.
• Client selection.
• Acceptance of proposed pricing.
• Reimbursement of submission costs.
• A contract or legal relationship.

Matrix IFM may accept, reject, defer, suspend, reclassify, or discontinue consideration of a submission based on lawful business criteria.

17. Service-Partner Representations

A person submitting service-partner information represents and warrants that:

• The information is accurate and not materially misleading.
• The submitter is authorized to act for the identified company.
• Required licenses and registrations are valid.
• Insurance information is accurate.
• Certificates have not been altered or falsified.
• References may lawfully be contacted.
• Submitted materials do not infringe third-party rights.
• The company is legally authorized to offer the identified services.
• The company will notify Matrix IFM of material changes.
• Submission does not violate another agreement.
• The submitter will not use Matrix IFM information for unauthorized solicitation, circumvention, or misuse.

Matrix IFM may request verification or updated documentation at any time.

18. Independent Verification

Matrix IFM may, but is not obligated through the Website Terms to:

• Contact references.
• Review public licensing records.
• Review business registrations.
• Verify insurance.
• Confirm geographic coverage.
• Request safety documentation.
• Review past performance.
• Request client-specific qualifications.
• Conduct compliance screening.
• Identify inconsistencies or missing information.

A decision to conduct or not conduct a particular review does not create a duty to any Website user or third party beyond obligations established by applicable law or a separate written agreement.

19. Client and Prospective-Client Submissions

A person submitting a facility or client inquiry represents and warrants that:

• The information is accurate to the best of the submitter’s knowledge.
• The submitter is authorized to make the inquiry.
• Matrix IFM may contact the submitter concerning the inquiry.
• Matrix IFM may evaluate the opportunity internally.
• Matrix IFM may share limited information with qualified service providers as described in the Privacy Policy.
• The inquiry does not require Matrix IFM to accept the project.
• The submission does not contain unlawfully obtained information.
• Any facility photographs or documents may lawfully be provided.
• Known material hazards and restrictions will be disclosed through an appropriate process.

20. Public Procurement

Matrix IFM may participate in public-sector procurement, bidding, qualification, and contracting processes.

Users acknowledge that information associated with public procurement may be subject to:

• Public-records laws.
• Freedom-of-information laws.
• Procurement rules.
• Bid protests.
• Government audits.
• Disclosure requirements.
• Records-retention obligations.
• Agency-specific terms and conditions.

Marking information “confidential” does not guarantee that a public entity can legally withhold it.

Nothing on the Website alters the rules, deadlines, specifications, or legal requirements of a governmental solicitation.

The official procurement document and authorized amendments control over any Website summary.

21. Permitted Use

Subject to these Terms, Matrix IFM grants you a limited, revocable, nonexclusive, nontransferable, nonsublicensable right to access and use the Website for legitimate internal business and informational purposes.

This permission:

• Does not transfer ownership.
• Does not authorize commercial republication.
• Does not authorize scraping or data extraction.
• Does not authorize use of Matrix IFM’s marks.
• May be revoked at any time.
• Is subject to all restrictions in these Terms.

22. Prohibited Conduct

You may not use the Website to:

• Violate any law, regulation, court order, or contractual obligation.
• Commit fraud or submit materially false information.
• Impersonate another person or organization.
• Misrepresent your authority.
• Interfere with Website operation.
• Circumvent security or access controls.
• Probe, scan, or test vulnerabilities without written authorization.
• Introduce malware, ransomware, spyware, malicious code, or harmful content.
• Conduct denial-of-service activity.
• Obtain unauthorized access to systems, accounts, or information.
• Harvest email addresses or contact information.
• Send spam or unauthorized automated communications.
• Scrape, crawl, index, extract, copy, or compile Website data except through ordinary use or standard search-engine indexing authorized by Matrix IFM.
• Create a competing provider, facility, pricing, client, or vendor database.
• Use Website content to train, fine-tune, benchmark, or develop a commercial artificial-intelligence model without written permission.
• Use bots, autonomous agents, scripts, or automated tools to submit forms or generate excessive requests.
• Reverse engineer Website functionality.
• Remove copyright, trademark, or ownership notices.
• Frame or mirror the Website without permission.
• Misrepresent an association with Matrix IFM.
• Use Matrix IFM’s identity in unauthorized advertising.
• Submit illegal, defamatory, threatening, infringing, discriminatory, deceptive, or harmful content.
• Collect information about another user without authorization.
• Use the Website to bypass an existing agreement or procurement process.
• Interfere with a client, provider, vendor, or business relationship.
• Engage in bribery, kickbacks, bid manipulation, procurement fraud, or other corrupt conduct.
• Use the Website for personal emergencies or unlawful surveillance.
• Assist another party in prohibited conduct.

23. Automated Access and Artificial-Intelligence Restrictions

Unless Matrix IFM provides prior written authorization, you may not use any robot, spider, scraper, crawler, browser automation, autonomous agent, artificial-intelligence system, retrieval system, or similar technology to:

• Access the Website at scale.
• Copy or extract Website content.
• Collect provider or contact information.
• Submit automated inquiries.
• Monitor pricing or service descriptions.
• Build a competing product or dataset.
• Reproduce Matrix IFM’s operating model.
• Train or improve an artificial-intelligence model.
• Generate derivative commercial content.
• Circumvent technical limitations.
• Burden Website infrastructure.

Ordinary indexing by recognized public search engines is permitted only to the extent consistent with Matrix IFM’s technical instructions, robots directives, and applicable law.

Matrix IFM’s failure to implement a technical barrier does not constitute permission for automated use.

24. Security Research

The Website is not an open invitation for security testing.

You may not perform vulnerability scanning, penetration testing, credential testing, load testing, social engineering, or other security research without prior written authorization specifying the approved scope.

If you believe you discovered a vulnerability:

• Stop testing.
• Do not access additional information.
• Do not download or retain information.
• Do not disclose the issue publicly.
• Contact info@matrixifm.com with the subject “Security Report.”
• Provide enough information for Matrix IFM to evaluate the issue.

Submission of a report does not create a contractual right to compensation or a bounty.

25. Accounts and Credentials

If Matrix IFM later offers Website accounts, portals, or authenticated features, you are responsible for:

• Providing accurate registration information.
• Protecting credentials.
• Using unique and appropriate passwords.
• Restricting account access to authorized persons.
• Promptly reporting suspected compromise.
• Ensuring activity complies with these Terms.
• Maintaining current contact information.

You are responsible for activity reasonably attributable to your account, except to the extent prohibited by law.

Matrix IFM may require password resets, additional authentication, account verification, or access suspension to protect security.

26. Electronic Communications and Records

By using the Website or submitting information electronically, you consent to receive Website-related communications electronically, subject to applicable law and your communication choices.

Electronic communications may include:

• Submission confirmations.
• Requests for additional information.
• Notices.
• Policy updates.
• Account or security communications.
• Business correspondence.
• Documents capable of being retained electronically.

You may retain these Terms by printing or saving the page.

An electronic action, checkbox, signature, or record may have legal effect when the individual intends to adopt or accept it and applicable legal requirements are satisfied.

Nothing in these Terms requires Matrix IFM to accept an electronic signature for every separate commercial agreement.

27. Communications Are Not Automatically Binding

Email, text messages, telephone conversations, website chat, meeting notes, and other informal communications do not bind Matrix IFM to pricing, scope, scheduling, payment, service levels, or other material obligations unless:

• The communication is made by a person with actual authority.
• It clearly expresses an intent to be bound.
• Any required approvals are obtained.
• The agreement is documented in an authorized form.

No user may rely on an unauthorized statement as modifying an executed agreement.

28. User Submissions

“User Submissions” include information, messages, documents, photographs, files, proposals, provider materials, feedback, comments, and other content submitted through or in connection with the Website.

You retain any ownership rights you lawfully possess in User Submissions.

By submitting content, you grant Matrix IFM a nonexclusive, worldwide, royalty-free right to receive, store, reproduce, format, review, analyze, transmit, disclose, and otherwise use the submission as reasonably necessary to:

• Respond to the submission.
• Evaluate an opportunity.
• Evaluate a service partner.
• Prepare a proposal.
• Coordinate authorized services.
• Maintain business records.
• Protect security and legal rights.
• Comply with law.
• Perform the purposes described in the Privacy Policy.

This license continues for as long as reasonably necessary for those purposes.

29. User-Submission Warranties

You represent and warrant that each User Submission:

• Is accurate to the best of your knowledge.
• Is not materially deceptive.
• May lawfully be submitted.
• Does not infringe intellectual-property rights.
• Does not violate privacy or confidentiality rights.
• Does not contain malware.
• Does not contain unlawful or harmful material.
• Does not violate an agreement binding you.
• Does not include unnecessary sensitive information.
• Does not falsely imply another party’s approval.
• Does not expose facility credentials without authorization.

Matrix IFM may reject, remove, quarantine, redact, restrict, or preserve a User Submission where reasonably appropriate.

30. Unsolicited Confidential Information

Unless Matrix IFM has signed an applicable nondisclosure or confidentiality agreement, information submitted through a public form, general email address, or unsolicited communication will not automatically be treated as confidential merely because the sender labels it confidential.

Do not submit:

• Trade secrets.
• Confidential pricing strategies.
• Proprietary processes.
• Passwords.
• Alarm codes.
• Master-key information.
• Protected health information.
• Complete financial credentials.
• Highly sensitive government identifiers.
• Restricted facility-security information.

Matrix IFM’s handling of personal information remains governed by its Privacy Policy and applicable law.

31. Feedback

If you voluntarily provide ideas, suggestions, recommendations, proposed improvements, concepts, or other feedback concerning the Website or Matrix IFM’s business, you grant Matrix IFM a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, develop, commercialize, and incorporate that feedback without compensation or attribution.

This provision does not transfer ownership of a separately identified preexisting work or override an applicable written confidentiality agreement.

32. Matrix IFM Intellectual Property

The Website and its content may include:

• Text.
• Graphics.
• Logos.
• Brand elements.
• Photographs.
• Video.
• Icons.
• Layouts.
• Designs.
• Databases.
• Forms.
• Software.
• Code.
• Service descriptions.
• Operating concepts.
• Downloadable materials.
• Compilation and arrangement of content.

These materials are owned by or licensed to Matrix IFM and are protected by copyright, trademark, trade-dress, unfair-competition, database, and other laws.

Except for the limited permission expressly granted in these Terms, no right, title, or interest is transferred to you.

33. Trademarks and Branding

“Matrix IFM,” Matrix IFM logos, “One Partner. Every Site.,” and other Matrix IFM names, slogans, marks, designs, and branding are or may be trademarks or trade dress of Matrix IFM.

You may not use them without prior written permission to:

• Advertise.
• Create a confusingly similar brand.
• Register a domain.
• Create a social-media identity.
• Imply endorsement.
• Imply agency or affiliation.
• Market services.
• Place them on uniforms, vehicles, invoices, proposals, or websites.
• Issue public statements.
• Bid in Matrix IFM’s name.

Authorized service partners receive only the branding rights expressly stated in a separate written agreement.

34. Limited Internal Copies

You may print or save a reasonable number of copies of publicly available Website content for legitimate internal business evaluation, provided that you:

• Do not modify the content.
• Retain ownership notices.
• Do not distribute it publicly.
• Do not use it to compete unfairly.
• Do not imply endorsement.
• Comply with these Terms.

35. Intellectual-Property Complaints

If you believe Website content infringes a right you own, send a written notice to info@matrixifm.com with the subject “Intellectual Property Complaint.”

Include:

• Your name and contact information.
• Identification of the protected work or right.
• Identification of the challenged material.
• The Website location of the material.
• A description of the claimed infringement.
• A statement that the information is accurate.
• A statement that you are the owner or authorized to act for the owner.
• Any supporting documentation.

Matrix IFM may request additional information, restrict content, or refer the matter to counsel.

Submitting a false or materially misleading complaint may create legal liability.

36. Third-Party Content and Links

The Website may reference or link to:

• Client websites.
• Provider websites.
• Government portals.
• Procurement systems.
• Payment processors.
• Maps.
• Social-media services.
• Scheduling tools.
• Other third-party resources.

Matrix IFM does not control and is not responsible for the independent availability, accuracy, security, legality, content, terms, or privacy practices of third-party services.

A link does not necessarily constitute:

• Endorsement.
• Sponsorship.
• Certification.
• Partnership.
• Approval.
• A warranty of performance.

Your use of a third-party service is governed by that party’s terms.

37. Third-Party Products and Services

References to third-party products, manufacturers, materials, software, platforms, vendors, or service providers are informational unless expressly stated otherwise.

Matrix IFM does not provide a Website warranty concerning third-party products or services.

Manufacturer warranties, third-party licenses, and separate contractual terms may apply.

38. Testimonials, Examples, and Case Information

Testimonials, examples, descriptions, statistics, past experiences, and representative scenarios are provided for informational purposes.

They do not guarantee:

• Identical results.
• Future performance.
• Client selection.
• Savings.
• Revenue.
• Response time.
• Geographic availability.
• Service quality in every circumstance.
• A particular commercial outcome.

Results vary based on scope, property conditions, cooperation, service frequency, provider availability, contractual requirements, and other circumstances.

39. Forward-Looking Statements

Website statements concerning future geographic expansion, network growth, technology, capabilities, opportunities, service coverage, relationships, or business plans may be forward-looking.

Such statements are based on current expectations and are subject to change, uncertainty, operational limitations, market conditions, and other risks.

Matrix IFM does not undertake a Website-based obligation to achieve or update a forward-looking statement.

40. Website Accuracy

Matrix IFM seeks to provide useful and accurate information but does not warrant that all Website content is:

• Complete.
• Current.
• Error-free.
• Applicable to every jurisdiction.
• Suitable for a particular project.
• Free from typographical mistakes.
• Available at all times.

Matrix IFM may correct, update, remove, or change Website content without prior notice.

If Website content conflicts with an authorized proposal, contract, procurement document, or work order, the authorized document controls.

41. Website Availability

Matrix IFM may modify, suspend, restrict, or discontinue any part of the Website at any time.

The Website may be unavailable because of:

• Maintenance.
• Hosting interruption.
• Cybersecurity events.
• Software errors.
• Internet disruption.
• Third-party failures.
• Force-majeure events.
• Business decisions.
• Legal requirements.

Matrix IFM does not guarantee uninterrupted or error-free Website access.

42. Privacy

Matrix IFM’s Privacy Policy explains how Matrix IFM may collect, use, disclose, retain, and protect personal information.

The Privacy Policy is incorporated into these Terms by reference for purposes of describing information practices.

If a conflict arises concerning personal-information handling, applicable privacy law and the Privacy Policy control to the extent appropriate.

The Privacy Policy does not create a service contract or guarantee a business relationship.

43. User Responsibility for Systems and Data

You are responsible for:

• Maintaining compatible equipment and internet access.
• Protecting your systems.
• Maintaining backups.
• Using current security software.
• Verifying downloads.
• Protecting credentials.
• Confirming the accuracy of submitted information.
• Retaining copies of important submissions.
• Using an appropriate secure channel for sensitive information.

Matrix IFM is not responsible for a user’s failure to maintain reasonable device, account, or information security.

44. Compliance With Laws

You must use the Website in compliance with all applicable:

• Federal laws.
• State laws.
• Local laws.
• Export-control laws.
• Sanctions.
• Anti-bribery laws.
• Procurement-integrity requirements.
• Privacy laws.
• Intellectual-property laws.
• Computer-crime laws.
• Communications laws.
• Contractual obligations.

You may not use the Website for or on behalf of a sanctioned or prohibited person where doing so would violate United States law.

45. Anti-Bribery and Procurement Integrity

You may not use the Website to offer, request, authorize, promise, give, or receive:

• A bribe.
• An unlawful kickback.
• An improper payment.
• A prohibited gratuity.
• Confidential bid information.
• An unlawful procurement advantage.
• Anything of value intended to improperly influence a business or governmental decision.

No Website submission authorizes conduct violating anti-corruption, ethics, procurement, or conflict-of-interest requirements.

46. Suspension and Termination

Matrix IFM may restrict, suspend, or terminate Website access without prior notice where reasonably appropriate, including for:

• Violation of these Terms.
• Suspected fraud.
• Security risks.
• Illegal activity.
• Abuse.
• Excessive automated traffic.
• False submissions.
• Impersonation.
• Interference with Website operation.
• Protection of Matrix IFM or another party.
• Legal or regulatory requirements.

Termination does not eliminate rights or obligations that accrued before termination.

47. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL WEBSITE CONTENT, FEATURES, MATERIALS, AND INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.

MATRIX IFM DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES ARISING FROM OR RELATING TO THE WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, QUIET ENJOYMENT, COURSE OF DEALING, AND USAGE OF TRADE.

Without limiting the foregoing, Matrix IFM does not warrant that:

• The Website will meet every requirement.
• The Website will be uninterrupted.
• The Website will be error-free.
• Defects will be corrected immediately.
• The Website will be free from harmful components.
• Submissions will be received or reviewed within a specific time.
• A facility opportunity will be accepted.
• A provider will be approved.
• A work assignment will be issued.
• A quoted service will be available.
• Website information will be suitable for a particular purpose.
• Third-party content will be accurate.
• Any particular business result will occur.

Some jurisdictions do not permit certain warranty disclaimers. In those jurisdictions, the disclaimer applies only to the maximum extent permitted by law.

Separate warranties expressly stated in an executed service agreement are governed by that agreement.

48. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MATRIX IFM AND ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, REPRESENTATIVES, AGENTS, CONSULTANTS, LICENSORS, TECHNOLOGY PROVIDERS, AND AUTHORIZED SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR ENHANCED DAMAGES ARISING FROM OR RELATING TO THE WEBSITE OR THESE TERMS.

This exclusion includes, where legally permitted:

• Lost profits.
• Lost revenue.
• Lost business opportunities.
• Loss of goodwill.
• Lost or corrupted data.
• Business interruption.
• Replacement-service costs.
• Losses arising from reliance on Website content.
• Losses arising from unauthorized access.
• Losses arising from third-party websites.
• Losses arising from a delayed or unreviewed submission.

This applies regardless of:

• The legal theory asserted.
• Whether the claim sounds in contract, tort, negligence, statute, strict liability, or otherwise.
• Whether Matrix IFM was advised that damages were possible.
• Whether a remedy fails of its essential purpose.

TO THE FULLEST EXTENT PERMITTED BY LAW, MATRIX IFM’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING SOLELY TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. ONE HUNDRED UNITED STATES DOLLARS; OR
2. THE AMOUNT, IF ANY, YOU PAID DIRECTLY TO MATRIX IFM SPECIFICALLY FOR USE OF THE WEBSITE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

This limitation does not replace a liability provision in a separate executed agreement. Liability arising from separately contracted services is governed by that agreement.

Nothing in these Terms excludes liability that cannot legally be excluded.

49. Third-Party Conduct

Matrix IFM is not responsible under these Website Terms for the independent conduct of:

• Third-party websites.
• Unaffiliated public agencies.
• Independent procurement platforms.
• Unaffiliated users.
• Unauthorized persons.
• Third-party communications providers.
• Other parties outside Matrix IFM’s reasonable control.

Actual responsibility for service providers performing contracted services is governed by the applicable client or provider agreement and applicable law, not by this general Website provision.

50. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Matrix IFM and its owners, members, managers, officers, directors, employees, affiliates, representatives, agents, consultants, licensors, and technology providers from third-party claims, demands, investigations, proceedings, liabilities, losses, judgments, settlements, penalties, damages, and reasonable attorneys’ fees arising from or relating to:

• Your violation of these Terms.
• Your unlawful use of the Website.
• Your User Submission.
• Your infringement of another party’s rights.
• Your misrepresentation of identity or authority.
• False or materially misleading information submitted by you.
• Malware or harmful material introduced by you.
• Your unauthorized disclosure of confidential or sensitive information.
• Your violation of law.
• Your use of Matrix IFM branding without permission.
• Your attempt to bind Matrix IFM without authority.

Matrix IFM may assume control of the defense of a matter subject to indemnification. You agree to provide reasonable cooperation.

You may not settle a claim imposing liability, admission, payment, restriction, or obligation on Matrix IFM without Matrix IFM’s written consent.

This section does not require an individual to indemnify Matrix IFM to the extent prohibited by applicable law.

51. Informal Dispute Resolution

Before initiating arbitration or court proceedings, the complaining party must provide written notice describing:

• The party’s name and contact information.
• The relevant organization, if any.
• The factual basis of the dispute.
• The specific legal or contractual claims.
• The requested relief.
• Supporting documents reasonably necessary to understand the dispute.

Notices to Matrix IFM must be sent to info@matrixifm.com with the subject:

Notice of Dispute

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of a complete notice.

This informal process is a condition precedent to arbitration or litigation, except where emergency injunctive relief is reasonably necessary.

Applicable limitation periods will be tolled during the required 30-day informal-resolution period to the extent permitted by law.

52. Agreement to Individual Binding Arbitration

Except for claims expressly excluded below, you and Matrix IFM agree that any dispute, claim, or controversy arising from or relating to:

• The Website.
• Website content.
• These Terms.
• Acceptance of these Terms.
• A Website submission.
• Website communications.
• The interpretation, scope, validity, enforceability, or breach of these Terms.
• The Privacy Policy, to the extent arbitrable.
• The relationship created by Website access.

will be resolved through final and binding arbitration.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules. The AAA Commercial Arbitration Rules will apply to business disputes unless applicable law or AAA requirements mandate different rules.

The arbitration will:

• Be conducted by one neutral arbitrator.
• Take place in Leon County, Florida, unless the parties agree to a remote proceeding or applicable law requires another location.
• Be conducted in English.
• Permit reasonable discovery as determined by the arbitrator.
• Permit dispositive motions where appropriate.
• Result in a written award stating the essential findings and conclusions.
• Be confidential to the extent permitted by law and the applicable rules.

The arbitrator may award relief available under applicable law on an individual basis but may not award relief for or against a person who is not a party to the arbitration.

Judgment on the award may be entered in any court of competent jurisdiction.

53. Arbitration Exceptions

The following disputes may be brought in court:

• An individual claim eligible for small-claims court.
• A claim seeking temporary or preliminary injunctive relief to prevent unauthorized Website access, cybersecurity abuse, intellectual-property infringement, misuse of confidential information, impersonation, or unauthorized use of Matrix IFM branding.
• A claim that applicable law expressly prohibits from arbitration.
• An action to enforce an arbitration award.

A party electing small-claims court must proceed only on an individual basis.

54. Arbitration Fees

Payment of arbitration filing, administration, and arbitrator fees will be governed by applicable AAA rules and applicable law.

Each party will ordinarily bear its own attorneys’ fees and costs unless:

• A statute authorizes an award.
• A contract authorizes an award.
• The arbitrator determines an award is legally appropriate.
• The parties agree otherwise.

Matrix IFM will not seek to prevent a legally protected individual claim by requiring a fee allocation prohibited by applicable law.

55. Arbitration Opt-Out

You may opt out of the arbitration agreement in these Terms by sending written notice within 30 calendar days after the date you first affirmatively accept these Terms.

Send the notice to:

info@matrixifm.com

Use the subject line:

Arbitration Opt-Out

The notice must include:

• Your full name.
• Your business or organization, if applicable.
• The email address used in the relevant submission.
• The date of acceptance.
• A clear statement that you opt out of the arbitration agreement in the Matrix IFM Terms of Use.

An opt-out applies only to the arbitration agreement. The remaining Terms remain effective.

An opt-out does not alter an arbitration provision contained in a separate contract.

56. Class-Action and Representative-Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND MATRIX IFM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may act as:

• A plaintiff or class member in a class action.
• A representative in a representative action.
• A participant in class arbitration.
• A private attorney general on behalf of others.
• A party in a consolidated proceeding combining claims of unrelated persons.

The arbitrator may not consolidate claims of different persons without the written agreement of all affected parties.

If a court determines that a particular claim or requested remedy cannot lawfully be subject to this waiver, that claim or remedy will proceed in court after completion of arbitration of all arbitrable claims, unless applicable law requires otherwise.

57. Jury-Trial Waiver

FOR ANY DISPUTE THAT PROCEEDS IN COURT, YOU AND MATRIX IFM KNOWINGLY AND VOLUNTARILY WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, THE RIGHT TO A TRIAL BY JURY.

This waiver does not apply where applicable law prohibits a pre-dispute jury-trial waiver.

58. Governing Law

Except for the arbitration agreement, which is governed by the Federal Arbitration Act, these Terms and disputes arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory non-waivable law applicable to a particular user remains controlling to the extent required.

59. Court Venue

For a dispute permitted to proceed in court, the parties consent to exclusive jurisdiction and venue in:

• The state courts located in Leon County, Florida; or
• The United States District Court having jurisdiction over Leon County, Florida.

Each party waives objections based on personal jurisdiction, improper venue, or forum non conveniens to the extent permitted by law.

Small-claims matters may proceed in another venue where applicable rules require it.

60. Time Limit for Claims

To the fullest extent permitted by law, a claim arising solely from the Website or these Terms must be filed within one year after the claimant knew or reasonably should have known of the facts giving rise to the claim.

A claim not filed within that period is permanently barred.

This limitation does not apply where applicable law prohibits contractual shortening of the limitations period or where a separate executed agreement establishes another period.

61. Equitable Relief

Unauthorized access, security interference, intellectual-property infringement, misuse of confidential information, impersonation, or unauthorized use of Matrix IFM branding may cause harm not adequately compensable by money damages.

Matrix IFM may seek temporary, preliminary, or permanent equitable relief where permitted, without waiving the right to arbitrate other claims.

Any bond requirement remains subject to applicable law and judicial discretion.

62. Force Majeure

Matrix IFM is not responsible for Website delay, interruption, or failure caused by events beyond its reasonable control, including:

• Natural disasters.
• Severe weather.
• Fire.
• Flood.
• Epidemic or pandemic.
• War.
• Terrorism.
• Civil disturbance.
• Labor disruption.
• Utility failure.
• Internet or telecommunications failure.
• Cyberattack.
• Government action.
• Court order.
• Supplier failure.
• Hosting-provider interruption.
• Other force-majeure events.

This Website provision does not modify a force-majeure clause contained in a separate contract.

63. Changes to the Website

Matrix IFM may:

• Modify Website content.
• Add or remove features.
• Change forms.
• Update service descriptions.
• Restrict access.
• Correct errors.
• Discontinue the Website.
• Change technology providers.

No Website update creates an obligation to continue a prior feature.

64. Changes to These Terms

Matrix IFM may revise these Terms to reflect changes in law, technology, Website functionality, dispute procedures, or business operations.

The revised Terms will display an updated effective date and version.

Material changes may be communicated through:

• A Website notice.
• Email.
• A form notice.
• A renewed acceptance request.
• Another reasonable method.

Changes apply prospectively from their effective date unless applicable law permits otherwise.

A materially revised arbitration provision will not automatically apply to a dispute of which Matrix IFM had actual written notice before the revision.

If affirmative consent is legally required for a material change, Matrix IFM will request it.

65. Termination by the User

You may stop using the Website at any time.

Stopping use does not:

• Rescind a prior valid acceptance.
• Eliminate accrued obligations.
• Cancel a separate contract.
• Require Matrix IFM to delete information that may lawfully be retained.
• Eliminate provisions intended to survive termination.

66. Survival

Provisions concerning intellectual property, user submissions, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, venue, and other provisions that by their nature should survive will remain effective after termination or discontinued Website use.

67. Assignment

You may not assign or transfer these Terms or Website rights without Matrix IFM’s prior written consent.

Matrix IFM may assign or transfer these Terms in connection with:

• A merger.
• Acquisition.
• Financing.
• Reorganization.
• Sale of assets.
• Change of control.
• Transfer to an affiliate.
• Transfer of the Website or relevant business operations.

An unauthorized assignment is void to the extent permitted by law.

68. No Agency, Partnership, Employment, or Franchise

These Terms do not create:

• An agency.
• A partnership.
• A joint venture.
• A franchise.
• An employment relationship.
• A fiduciary relationship.
• A brokerage relationship.
• An exclusive relationship.
• Authority to bind another party.

No Website user may make representations or commitments in Matrix IFM’s name.

69. No Third-Party Beneficiaries

Except for Matrix IFM parties expressly protected by warranty disclaimers, liability limitations, releases, or indemnification provisions, these Terms do not create enforceable rights for third parties.

70. Waiver

A failure or delay in enforcing a provision does not waive that provision or the right to enforce it later.

A waiver is effective only if made in writing by an authorized representative and applies only to the specific circumstance identified.

71. Severability

If a provision of these Terms is held invalid, unlawful, or unenforceable, it will be enforced to the maximum extent permitted or modified as narrowly as necessary.

The remaining provisions will continue in effect.

The arbitration, class-waiver, and jury-waiver provisions are subject to their specific severability language.

72. Entire Agreement Regarding Website Use

These Terms, the Privacy Policy, and any supplemental terms presented for a specific Website feature constitute the entire agreement concerning general Website use.

They supersede prior or contemporaneous discussions concerning general Website access.

They do not supersede a separate executed agreement governing actual services or another defined commercial relationship.

73. Order of Precedence

Unless a document expressly states otherwise, conflicts will be resolved in this order:

1. A separately executed contract governing the relevant services or relationship.
2. A statement of work, work order, or purchase order validly issued under that contract.
3. Feature-specific supplemental Website terms.
4. These Terms of Use.
5. General Website content.

The Privacy Policy controls the description of personal-information practices, subject to applicable law and any governing data-processing agreement.

74. Interpretation

Headings are for convenience and do not limit meaning.

“Including” means “including without limitation.”

The singular includes the plural where context requires.

A reference to “writing” may include an electronic record where legally valid.

These Terms will not be construed against either party solely because one party drafted them.

75. Language

The controlling language of these Terms is English.

Any translation is provided only for convenience unless applicable law requires otherwise.

If a translation conflicts with the English version, the English version controls to the extent permitted by law.

76. Accessibility

Matrix IFM seeks to make its Website reasonably accessible.

If you encounter difficulty accessing these Terms or another Website feature, contact info@matrixifm.com and describe the issue and requested format.

No statement in this section constitutes a representation that every third-party website or platform is controlled by Matrix IFM.

77. Notices to Matrix IFM

Unless a separate contract requires another method, Website-related legal notices should be sent to:

Matrix IFM LLC

Email: info@matrixifm.com

Website: https://matrixifm.com/

Use the appropriate subject line:

• “Legal Notice”
• “Notice of Dispute”
• “Arbitration Opt-Out”
• “Security Report”
• “Intellectual Property Complaint”

Do not send passwords, payment credentials, government identification documents, alarm codes, or other highly sensitive information through ordinary email.

78. Contact Matrix IFM

Questions about these Terms may be directed to:

Matrix IFM LLC

Email: info@matrixifm.com

Website: https://matrixifm.com/

Acceptance of general Website correspondence does not waive any formal notice requirement contained in a separate contract or applicable law.

Matrix IFM LLC · Integrated Facility Management · One Partner. Every Site.